451 Baxter Ave #107, Louisville, KY  40204

We’re open Monday – Friday, 9 a.m. – 5 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

How long will it take to receive my item?

Production on our most common items like Block Letters will only take a few days to produce.  Custom orders can take up to 6 weeks depending on the complexity.

Transit time is usually 2 days by UPS to the east coast and 3-4 days to the west coast.

What are the delivery charges?

Shipping on standard products (custom orders will vary) are $9.99 flat rate shipping. Bulky items will have an additional fee. Orders over $75 ship free.  The free shipping does not apply to custom orders.  Flat rate and free shipping do not apply to Alaska, Hawaii or international orders.

Will I get a tracking email?

Yes.  Once your order is shipped you will get an email with tracking.

What exactly happens after ordering?

After you order, you will get a confirmation email with an order number.  Your order will then be entered into the production queue and processing will begin shortly thereafter.  Once the order is shipped, you will receive another email with tracking in it.  The order may be in the processing stage for some time depending on the complexity of the order.

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